This policy, herein referred to as the "Policy," establishes regulations governing your utilization of the Services provided by ProTaxHub ("ProTaxHub," "we," "us," or "our"), inclusive of access via our clients’ platforms or websites (the "Services"). The illustrations provided in this Policy are not exhaustive.

We retain the right to suspend, terminate, or implement other interim measures concerning your access to or usage of the Services if, in our sole discretion, we determine that you have, directly or indirectly, contravened this Policy or aided or abetted others in doing so.

We reserve the right to amend this Policy periodically by posting an updated version on our website. Your use of the Services constitutes agreement to the latest rendition of this Policy.

General Regulations / Specifications

It is universally expected that the messages and communications we intend to transmit and receive will successfully reach their intended recipients without obstruction from filters or other impediments. A crucial measure towards realizing this expectation is to avert undesired communications by exclusively dispatching messages and communications that adhere to relevant laws and standards within the communications industry. Consequently, all communications stemming from your utilization of the Services (comprising but not restricted to SMS, MMS, webchat, voice, and similar messaging channels facilitated through the Services) are subject to, and must comply with, this Policy, delineating specific regulations and/or prohibitions regarding: Consent ("opt-in"); Revocation of Consent ("opt-out"); Sender identification; Messaging Usage; Prohibited Content; Filtering Evasion; and Enforcement.

Consent Stipulations

Standard Consent Stipulations

Before dispatching the initial message to an individual, you must secure agreement from the message recipient to engage in communication – referred to as "consent." It is imperative to explicitly communicate to the individual that they are consenting to receive messages of the nature you intend to send.

A record of the consent must be maintained, such as a copy of the document or form signed by the message recipient, or a timestamp indicating when the customer completed a sign-up process or provided consent in another manner. This consent record must be preserved in accordance with local regulations or best practices subsequent to the end user opting out of receiving messages.

If you fail to dispatch an initial message to that individual within a reasonable timeframe subsequent to obtaining consent (or as specified by local regulations or best practices), you must reaffirm consent in the first message sent to that recipient.

The consent is exclusive to you and the specific purpose for which the recipient has granted consent. Consent cannot be purchased, sold, or traded. For instance, obtaining consent from message recipients via the acquisition of a phone list from a third party is impermissible. Furthermore, it cannot be construed as blanket consent enabling the dispatch of messages from other brands or companies you may be associated with, or additional messages pertaining to purposes for which consent has not been obtained.

Alternative Consent Stipulations

While consent is invariably requisite and the aforementioned consent stipulations are generally the most prudent approach, there exist two scenarios wherein consent can be obtained differently.

Contact initiated by an individual: In instances where an individual initiates contact with you, you may respond within the confines of that interaction. For instance, if an individual texts your phone number inquiring about your business hours, you can directly respond to that individual, furnishing information regarding your operating hours. In such instances, the inbound message from the individual constitutes both consent and proof of consent. It is crucial to recognize that consent is limited solely to that particular conversation, and unless additional consent is obtained, messages beyond the scope of that conversation should not be dispatched.

Informational content based on a prior relationship: You may dispatch a message to an individual with whom you have a pre-existing relationship, provided that individual has furnished you with their phone number, has initiated some action triggering potential communication, and has not opted out or indicated a preference to refrain from receiving messages.

Actions qualifying for this scenario encompass button presses, setting up alerts, scheduling appointments, or placing orders. Examples of permissible messages under these circumstances include appointment reminders, receipts, one-time passwords, order/shipping/reservation confirmations, coordination of pick-up locations between drivers and riders, and service call time confirmations by repair personnel. Notably, the message cannot endeavor to promote a product, solicit a purchase, or advocate for a social cause.

Periodic Messages and Ongoing Consent

If your intention is to regularly dispatch messages to a recipient, you should affirm the recipient’s consent by offering a clear reminder of how to unsubscribe from such messages using standard opt-out language. You must honor the recipient’s preferences regarding contact frequency and proactively solicit reaffirmation of consent per local regulations.

Identifying Yourself as the Sender

Every message dispatched must distinctly identify you as the sender, except in follow-up messages within an ongoing conversation.

Opt-out

The initial message must include "Reply STOP to unsubscribe," or equivalent using standard keywords. Individuals may revoke consent at any time.

Prohibited Content

You agree not to use the Services for messages containing, offering, promoting, referencing, or linking to any illegal, harmful, infringing, offensive, or evasive content.

• Solicitations or Advertising: Unsolicited commercial or promotional messages without consent.
• Illegal, Harmful, or Fraudulent Activities: Including child pornography, fraudulent schemes, phishing, or "get-rich-quick" schemes.
• Infringing Content: Content violating intellectual property rights.
• Offensive Content: Harassment, defamation, abuse, or other objectionable elements.
• Harmful Content: Viruses, malware, or anything that damages systems or data.
• Evasive Content: Attempts to bypass detection, filters, or monitoring.

Prohibited Industries

You may not use ProTaxHub services for activities classified as Prohibited Industries per your Services agreement.

Message Abuse; Falsification of Identity

You cannot send spam, use bots, alter mail headers, misrepresent your identity, or attempt to mislead others.

Evasion

You may not circumvent ProTaxHub or telecom provider mechanisms. Prohibited practices include snowshoeing, misspellings to evade filters, or using public URL shorteners.

Reverse Engineering and Restrictions

You may not modify, reverse engineer, circumvent security measures, or remove proprietary notices in the Services.

Monitoring and Enforcement

ProTaxHub may monitor content and investigate any violations. Violations can lead to removal, suspension, or reporting to authorities.

Reporting Violations

Users must promptly notify ProTaxHub of any policy violations and provide assistance as requested.

Policy Source

This Policy is for informational purposes and may change without notice. Check our website for the latest version.